After you place the order, we will get in touch with you in order to get the details needed for the voucher. The vouchers are non-refundable. The vouchers are send by post, after we receive the order. Free delivery within Germany.
The shipping will be carried by a third party delivery service (courier).
You will be provided with a tracking number, as soon as the order has been dispatched.
The order will be sent out for delivery at the latest 2 working days (Monday-Friday) after the payment of the order has been completed. The total delivery time including transport can be between 2-7 working days (Monday-Friday), depending on the destination country. Please note that in event of unforseen conditions such as bad weather, above-average snow and ice conditions, the delivery of the products can be delayed accordingly.
Shipping costs will be calculated at the check-out of your order.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.